EW999 Privacy Policy – How We Protect Your Data

This Privacy Policy applies to the EW999 platform accessible at ew999.onl, including all games, betting markets, deposit and withdrawal features, promotions, and any communications we send to players in Pakistan and other supported regions. References to "EW999", "we", "us", or "our" in this document refer to the EW999 platform and its operating team.

When you visit our platform, create an account, make a deposit in PKR, place a bet on cricket or PSL, spin a slot, or interact with our support team, you share information with us. This policy tells you exactly what we do with that information, why we need it, and how long we keep it.

We are committed to handling your personal data responsibly, transparently, and in a manner consistent with generally accepted data protection principles. If anything in this policy is unclear, please contact our support team — details are at the end of this document.

EW999 collects personal information in three main ways: information you give us directly, information generated automatically when you use the platform, and information provided by third-party payment and verification partners.

Information You Provide Directly

• Registration details: Full name, date of birth, username, email address, and mobile number provided when you create your account.
• Identity verification documents: A copy of a government-issued ID (such as a CNIC or passport) that may be requested to verify your identity before large withdrawals or as part of our responsible gaming checks.
• Payment information: Your JazzCash number, Easypaisa wallet number, Raast ID, bank account details, or card details used to deposit or withdraw funds in PKR. This data is processed securely and is not stored in unencrypted form on our systems.
• Support communications: Any messages, complaints, or queries you send to our support team, including any attachments you choose to share.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, time spent on the platform, and navigation paths through the site.
• Session data: Login timestamps, session duration, and logout events.
• Cookies and similar technologies: As described in Section 7 of this policy.

Information from Third Parties

• Payment processors : JazzCash, Easypaisa, Raast, and banking partners may share transaction confirmation data with us to verify deposits and process withdrawals accurately.
• Identity verification services: Where we use a third-party service to verify your CNIC or other documents, that service may return a confirmation result to us. We do not store the raw document data beyond what is necessary for verification purposes.
• Fraud and risk screening: We may receive risk signals from third-party fraud detection services that help us identify suspicious account activity and protect the platform from misuse.

Every piece of data we collect has a specific, legitimate purpose. The table below summarises the main ways EW999 uses your personal information.

EW999 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without a human review process being available.

EW999 processes your personal data under the following legal bases, depending on the purpose:

• Contract performance: Processing your registration details, deposits, withdrawals, bets, and game results is necessary to fulfil the agreement between you and EW999 when you create an account and use the platform.
• Legal obligation: Certain data processing — particularly identity verification, age checks, and transaction monitoring — is required to meet our anti-money laundering and responsible gaming obligations.
• Legitimate interests: We process usage data, device data, and fraud signals under legitimate interest to operate a secure, fair, and well-functioning platform. We always balance this interest against your privacy rights.
• Consent: Marketing communications and non-essential cookies are only sent or placed with your consent. You can withdraw this consent at any time.

EW999 does not sell your personal data to any third party. We may share your information with carefully selected partners where it is strictly necessary to operate the platform and serve you effectively. The categories of recipients are as follows:

Payment Processors

To process your deposits and withdrawals in PKR, we share relevant transaction data with our payment partners — JazzCash, Easypaisa, Raast, and banking institutions. These partners receive only the minimum data required to complete the transaction and are contractually bound to handle it securely.

Identity Verification Providers

Where we need to verify your CNIC or other identity documents, we may use a third-party verification service. This service processes your document data solely for identity confirmation and is not permitted to use it for any other purpose.

Technology and Infrastructure Partners

EW999 uses cloud hosting, database, and security infrastructure providers to run the platform. These providers may process personal data stored on their systems as part of providing their services to us. They operate under strict data processing agreements and do not have independent rights to use your data.

Game and Sports Content Providers

Some casino games and live casino streams on EW999 are provided by third-party game studios. These providers may receive a session token or anonymised player identifier to initialise a game session. They do not receive your full account details, payment data, or identity documents.

Fraud Prevention and Security Services

To protect you and the platform, we may share IP addresses, device fingerprints, and transaction patterns with fraud detection services. This helps identify stolen payment methods, bot activity, and account takeover attempts before damage is done.

Legal and Regulatory Disclosure

We may disclose your personal information to law enforcement, regulators, or other authorities where we are legally required to do so — for example, in response to a court order, an investigation into financial crime, or a formal regulatory inquiry. We will notify you of any such disclosure where we are legally permitted to do so.

Given that EW999 handles real-money transactions in PKR through JazzCash, Easypaisa, Raast, bank transfer, and card payments, we apply particular care to the security of payment-related data.

Card numbers and mobile wallet credentials are never stored on EW999 servers in unencrypted form. Payment data is transmitted over encrypted connections and processed through tokenised systems wherever supported by the payment provider. This means that even in the unlikely event of a data breach, raw payment credentials would not be exposed.

All connections to ew999.onl use TLS encryption. We regularly review and update our security measures in line with industry best practices. Access to personal and payment data within our organisation is restricted to staff who have a direct need for it in the course of their work, and all such access is logged.

If you ever notice an unauthorised transaction on your EW999 account, please contact our support team immediately at [email protected]. We will investigate and, where appropriate, escalate to the relevant payment provider.

EW999 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

Essential Cookies

These cookies are required for the platform to function. They keep you logged in during your session, maintain your language and display preferences, and ensure that your bet slip and account balance update correctly. Without these cookies the platform cannot work. They cannot be disabled.

Analytics Cookies

We use analytics tools to understand which pages players visit most, how long they spend on each section, and where they encounter problems. This data is aggregated and anonymised — it does not identify you personally. It helps us prioritise improvements to the platform experience.

Preference Cookies

These cookies remember your settings — such as your preferred sport (cricket, football, esports), your default odds format, or your chosen display mode — so you do not have to reconfigure them every time you log in.

Marketing Cookies

Where you have consented, we may use cookies to understand your interests so that we can show you relevant promotions and bonus offers within the EW999 platform. We do not use third-party advertising networks that would track you across other websites.

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, and you can also clear stored cookies at any time. Please be aware that disabling certain cookies may affect how the platform functions — for example, you may need to log in again each time you visit if session cookies are blocked.

EW999 retains your personal data for as long as is necessary for the purposes described in this policy, or as required by applicable legal and compliance obligations. The general retention principles we follow are:

• Active accounts: Personal data associated with an active EW999 account is retained for as long as the account remains open and for a reasonable period thereafter.
• Closed accounts: When you close your account, we retain certain identity and transaction records for a period consistent with anti-money laundering and financial record-keeping requirements. This is typically several years from the date of account closure.
• Transaction records: Records of deposits, withdrawals, and bet settlements in PKR are retained as part of our financial and compliance records.
• Support communications: Messages exchanged with our support team are retained to allow continuity of service and to resolve any disputes that may arise after the conversation has ended.
• Marketing data: If you opt out of marketing communications, we retain a record of that opt-out to ensure we do not contact you again. The rest of the marketing profile data is deleted or anonymised.

Once personal data is no longer required and the relevant retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you.

As a user of EW999 you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with the details of your request.

• Right to access: You can request a copy of the personal data EW999 holds about you. We will provide this in a clear and readable format.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. You can also update basic account details directly through your account settings.
• Right to deletion: You can request that we delete your personal data. We will comply where there is no legal or regulatory obligation that requires us to retain it. Note that deleting your data will require closure of your EW999 account.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a dispute or concern is being resolved.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, machine-readable format.
• Right to withdraw consent: Where we rely on your consent to process data — for example, for marketing communications or non-essential cookies — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before withdrawal.
• Right to object to marketing: You can opt out of marketing communications from EW999 at any time by contacting support or using the unsubscribe option included in any marketing messages we send.

EW999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date-of-birth check, and we carry out age verification as part of our identity checks.

If you believe that a minor has accessed or registered on EW999, please contact us immediately at [email protected]. We will investigate the matter, close the relevant account, and delete any personal data collected from the underage individual as quickly as possible.

Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to visit our Responsible Gaming page, which includes guidance on parental controls and self-exclusion tools available on EW999.

EW999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable legal requirements, or improvements to our data handling practices. When we make material changes — for example, changes to what data we collect, how we share it, or how long we keep it — we will notify active players by displaying a clear notice on the platform.

The date shown at the top of this page reflects when the policy was last revised. We recommend bookmarking this page and checking it periodically. Continued use of EW999 after a revised policy has been published constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how EW999 has handled your personal information, please get in touch with our support team.

You can reach us at [email protected]. When contacting us about a data matter, please include your registered username and a clear description of your request or concern so we can handle it as efficiently as possible.

We take privacy concerns seriously and aim to respond to all data-related requests promptly. If you raise a concern and are not satisfied with our response, you have the right to escalate the matter through available dispute resolution channels.